Clock-in or clock-out is not working: what to try first

Steps

1. Check your internet connection. Starting and ending a visit needs a connection. Try again when your signal is back.
2. Make sure you are signed in on Caregiver sign-in with your own account.
3. Allow Location when your browser asks. If you chose Block, open the lock icon beside the web address, set Location to Allow, then reload the page.
4. Check that the visit is on your schedule for today and has not been cancelled. If you do not see it, ask your office.
5. If you are finishing a visit, refresh the page. It may already have ended, and the page will show its current state.
6. New staff may need to finish required training before they can start visits. Your office can tell you if that applies.
7. If it still does not work, call your office and tell them the client name, the time, and what you saw on the screen.